User support
remote and on site 7/7

Your teams must always be in full possession of their IT resources. When one of your employees suffers from a hardware malfunction, it is necessary to act quickly, on site or remotely.

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Over 20 years of experience in support and maintenance for users

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A multi-skilled helpdesk which aims at immediate remote resolution

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100% des plateaux d’appels en France 

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Resources English speakers

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A complete adaptation to your reporting requirements

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Dedicated and multilingual project management

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The majority of daily IT breakdowns occur on the end-user's environment, his workstation.
You need the guarantee thatan IT expert will be available, able to solve any problem in support of your IS or in full management of your support.
With nearly 20 years of experience in user & network support, IRIS has a complete understanding of this environment, and the challenges that characterizes it.
In hotline support , on specific actions (dispatch), short / long term missions ... We build the support structure you need.

Our offer is therefore focused on providing the most the most qualified and flexible technical workforce possiblein line with your internal IT teams.
We manage customers of all sizes on a daily basis, and propose offers adapted to the volume and recurrence. We manage customers of all sizes on a daily basis, and propose offers We manage customers of all sizes on a daily basis, and propose offers adapted according to volume and recurrence.

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Our specialty: managing complex contexts and atypical frequencies.

Our call center guarantees a hyper-reactive supervision, whose objective is the remote resolution at any cost!

For your needs of field maintenance, the IRIS management & planning teams find the right person with the required skills and the expected availability.

In long-term on-site support, our sourcing teams offer you dedicated profiles strictly selected according to the specificities of your missions.

With a strong involvement of international players in IT outsourcing structures, IRIS ensures the provision of English-speaking resources, on the ground as well as within your project management team.

Of course, our support is complemented by our logistical services and / or repair of equipment, allowing the management at 360 ° of your IT.

Need support for your IT projects?
Looking for a maintainer for your equipment?
Our consultants are here to help you!